Faq

Here is a list of your most frequently asked questions. Please make sure your query is not answered here before contacting us.

Beer Spa

Why is the price on website different from the price I paid?

Our prices are variable and may change depending on availability and season.

Do I have to bring my swimsuit?

Swimwear is not necessary, and bathing without a swimsuit is recommended. If you use a swimsuit during the treatment, you must rinse it thoroughly in clean water immediately after the bath and wash it in the washing machine the same day.

Won’t I smell an unpleasant odour after a beer bath?

No, the Spa Beerland bath is only made with natural ingredients, which are used to brew the beer with little bath beer. After the treatment you will instead be scented with the essential oils of hop herbs and wheat. For the resulting effect on the skin, it is recommended to go at least one hour without another bath or shower.

Will we be alone in the room?

Yes, you reserve the room for yourself. Our concept is based on exclusive rentals of bath suites.

Which length of treatment should I choose?

One hour is the minimum length for the treatment to have the final effect. For better relaxation, we definitely recommend a longer treatment – for 2 to 2.5 hours. 90% of our customers who have chosen the 1 hour treatment say after the treatment that they would choose a 2 hour treatment next time.

Which option should I choose: two people in one tub or each person in their own tub?

We recommend one tub for one person for maximum comfort and final effect.

What is included in the bath room?

It includes a relaxation area, changing room, bathroom and toilet.

I have completed my booking but don’t know which branch to attend?

The address can be found in the confirmation letter that was automatically sent to the email address you entered after booking.

When do I need to attend my treatment?

Preferably 5 minutes before the start of your booked time.

I did not receive a confirmation email

The confirmation email is sent automatically after your payment has been authorised. If it is not traceable in your inbox, please check your “spam” box. If you do not find your confirmation e-mail here, please contact us at the e-mail address of the branch you have booked.

How can I make a reservation for my child?

Reservations for a child, due to the age limit for entry to Spa Beerland, cannot be made online. However, if the child is accompanied by an adult, please write the number of children in the note when making the reservation and the additional payment for the child will be made at the reception upon arrival at Spa Beerland.

Is it possible to make a reservation over the phone?

It is not possible to enter an unpaid reservation into our booking system. You can make your reservation online via mobile phone, computer or in person at the branch with cash or credit card payment.

Is it possible to move my reservation from one branch to another?

Unfortunately, this option is not possible.

I don’t drink alcohol, do you offer other drinks?

Yes, we offer non-alcoholic beer, flavoured non-alcoholic radler or hoppy water at all branches.

What happens if I want to cancel my reservation?

Cancellations are subject to a 100% cancellation fee.

Can I bring my own snacks?

Bringing your own snacks is not allowed. Beer bread with homemade spread is served with each bath. Any individual requests for refreshments must be discussed in advance with the operator.

Can I purchase a gift voucher without making an immediate reservation?

Yes, you will choose the specific date and time of the bath when you redeem the voucher. Vouchers are valid for 1 year from the date of purchase.

How do I redeem my gift voucher?

You can redeem your gift voucher on our website, in the “gift vouchers” section. It is important to select the appropriate branch for which the voucher has been issued. Vouchers cannot be applied to any other branch than the one for which it was purchased.

Can I extend the validity of my gift voucher?

Unfortunately, the gift voucher cannot be extended in any way

Can I smoke tobacco or e-cigarettes on the spa premises?

No, the consumption of tobacco products, smoking as well as electronic cigarettes are strictly prohibited on the premises of Spa Beerland.

Accommodation At The Golden Pear

Since when is check-in possible?

Official check-in times are from 14:00 to 19:00.

Since when is check-out possible?

Official check-out times are from 10:00 to 12:00.

I can’t make the official check-in time, can I still check in?

If you do not arrive at the official check-in time, we will prepare your keys in the box next to the front door. The code to the box will be sent to your phone number. If you have not provided it, it will be sent to the email included in your booking.

I arrive to your hotel by car, where can I park?

We have two parking options within walking distance of our hotel:

Parking lot “Jelení Dvůr” in Jelení 22 street, 200 meters from our hotel. The price is 300,- CZK per day.

Parking lot “Prašný most” in M. Horákové Street, 600 meters from our hotel. The price is 200,- CZK per day.

Is it possible to buy breakfast?

Unfortunately, we no longer serve breakfast at our hotel. However, you can find the Nový Svět café within 150 metres, where you can buy small breakfast snacks.

I am interested in purchasing a beer spa for my stay, how can I purchase one?

If you are interested in purchasing a beer bath, you can do so online on our website: www.beerspa-beerland.com/prague-old-town/ or upon your arrival at the reception. To ensure availability, we recommend purchasing a beer bath online.

I have purchased a beer bath with my stay, how can I book a date?

To book an already purchased beer spa in a accommodation package, please contact us in advance at hotel@beerspa-beerland.com.

Are the rooms on the ground floor or upstairs?

All our rooms are located upstairs and are only accessible by stairs.

Do the rooms have a bathtub or shower?

Our Superior rooms have a freestanding bathtub. The Comfort room has a shower and the Attic room has a bathtub.

Is there WiFi in the room?

Yes, free WiFi is available throughout our hotel.

Accommodation At The Golden Lamb

Since when is check-in possible?

Official check-in times are from 14:00 to 19:00.

Since when is check-out possible?

Official check-out times are from 10:00 to 12:00.

I can’t make the official check-in time, can I still check in?

If you do not arrive at the official check-in time, we will prepare your keys in the box next to the front door. The code to the box will be sent to your phone number. If you have not provided it, it will be sent to the email included in your booking.

I arrive to your hotel by car, where can I park?

We have two parking options within walking distance of our accommodation:

On the perimeter of the Republic Square. The price is from 40 CZK for 1 hour.

Parking lot “Rychtářka” in Truhlářská street 450 meters from our hotel. The price is 400,- CZK per day.

Is it possible to buy breakfast?

Yes, accommodation can be purchased in a package with breakfast. The price is 350 CZK per person per day. Breakfast is served at our partner hotel Central, just 50 metres from our accommodation.

When is breakfast served?

Breakfast is served from 07:00 to 10:00.

I am interested in purchasing a beer spa for my stay, how can I purchase one?

If you are interested in purchasing a beer bath, you can do so online on our website: www.beerspa-beerland.com/pilsen/ or upon your arrival at the reception. To ensure availability, we recommend purchasing a beer bath online.

I have purchased a beer bath with my stay, how can I book a date?

To book an already purchased beer spa in a accommodation package, please contact us in advance at pilsen@beerspa-beerland.com.

Are the rooms on the ground floor or upstairs?

All our rooms are located on the ground floor.

Do the rooms have a bathtub or shower?

All our rooms have shower only.

Is there WiFi in the room?

Yes, free WiFi is available throughout our hotel.

If you did not find the answer you were looking for, please contact us at:

office@beerspa-beerland.com

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